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FAQ


What is the minimum age and ID requirements to enter WPBKK?

Entry to the event requires a minimum age of 20 years. Only government issued identification cards will be accepted. We need a physical ID as required by Thai law. However, if you prefer not to bring your passport, you can bring other government-issued IDs, such as a driver’s license or a national ID card, provided they include both a photograph and a date of birth. Temporary paper driver’s licenses, birth certificates, school-issued IDs, or expired identification cards will not be considered valid for entry. Please note that photographs of IDs will NOT be accepted.

How do I purchase White Party Bangkok tickets?

You have two options for attending White Party Bangkok: through a festival pass or an individual party ticket. Both ticket types are available in GA and VIP categories, except for Jock Ball, where only GA tickets are available. You can conveniently purchase them online here. Please note that festival passes are not available for on-site purchase. Only individual party tickets for the same day can be bought at the box office. For instance, a ticket for Military Ball will not be sold at AGM. To ensure your entry and avoid potential disappointment due to sold-out events, we strongly advise purchasing your tickets in advance.

How to collect my wristbands?

You must pre-register your tickets before collecting your wristbands. During pre-registration, you can update the name since it needs to match the name on the ticket when you pick up the wristbands. This process takes only 30 seconds.

Wristbands will be ready for collection at the Welcome Center, located at Bangkok Convention Centre, Grand Centara Hotel at centralwOrld, 23rd floor (MAP) on Thu, Dec 28th from 11am – 6pm. They will also be available at the Wristband Pick-Up Point near the venue’s Box Office from 7:30pm until midnight every night.

When you come to collect your wristbands, please present the QR code you received after pre-registering your tickets. The name on the QR code must match your ID’s name. In case a friend is collecting wristbands for you, provide them with your government-issued ID (original, paper, or digital) bearing a name that matches the QR code.

We recommend picking up your wristbands at the Welcome Center to expedite venue entry and maximize your time on the dance floor, rather than in the queue. Entry to the event may not be guaranteed if you arrive after midnight without your wristband.

Can someone else pick up my wristband?

Yes, you can designate someone else to pick up your wristbands on your behalf. The designated person must present a government-issued ID (original, paper, or digital copies are acceptable) that matches the name on the ticket.

What are the location and operating hours of the Welcome Center?

The WPBKK Welcome Center will be operational on Thursday, December 28th, 2023, from 11am – 6pm at Bangkok Convention Centre on 23rd Floor (MAP). Please note that this a new, longer operating hours to reduce the wait time.

In case you cannot make it during the Welcome Center’s operational hours, your wristbands will be ready for collection at the Wristband Pickup Point within the party venue until midnight every night.

What steps should I take upon receiving my wristband?

Festival pass wristbands are designed to be removable for your comfort, allowing you to avoid wearing them during sleep or while showering. Ensure the wristbands are kept safe.

Each wristband is intended for a single person and cannot be transferred. For every entry or exit, your wristband will need to be scanned by security staff at the entrance/exit. Wristbands not scanned out will not grant re-entry. Therefore, you cannot ‘borrow’ a wristband from a friend who is already inside to give it to a friend outside. If you stay until the end of the event, no scan is needed for exit. Your wristband will be automatically reset for use the next day. Wristbands for individual parties are only valid for the corresponding event.

White Party Bangkok operates on a cashless system (except at bag check & certain sponsor booths). Your wristband is equipped with an RFID chip. To buy food & beverages at the events, you need to load money into your wristband using cash, credit cards, or bank QR transfers. You have the flexibility to top up according to your needs, and any unused credits can be used across festival events. Please note that the credit is non-refundable. A minimum of 500 THB is required for credit card top-ups.

Are cut-off or damaged wristbands replaceable? How about lost or stolen ones?

In the event of cutting off or damaging your wristband, kindly reach out to our staff at the Wristband Pick-Up Point. For an 800 THB fee, they will provide you with a new wristband, which will also include any remaining credit from your previous wristband. Remember to bring the old wristband with you for this process.

For lost or stolen wristbands, repurchasing is necessary. Individual party ticket wristbands will be available at the door price, while festival passes will be obtainable at the advance tier price plus an 800 THB re-issuing fee. Please note that any remaining credits on lost or stolen wristbands cannot be transferred.

What are the differences between VIP and Standard tickets?

VIP tickets (individual or festival pass) grant you:
– Priority admission to the parties
– Access to VIP Platforms offering unobstructed views of the stage and main dance floor
– Access to VIP bars and VIP toilets
– A special gift from us or one of our sponsors (applies to some events only)

Standard tickets (individual or festival pass) include:
– Admission to the parties

*** Please note that VIP privileges are not applicable to the Jock Ball event; all festival passes receive equal treatment during this event. ***

I have a standard ticket, can I upgrade to VIP?

Upgrade from standard tickets to VIP is possible, subject to the availability of VIP tickets online for the same event (or VIP festival passes). Customers will need to acquire a new VIP ticket from the currently available ticket tier. Subsequently, a refund will be processed for the original standard ticket value (excluding processing fees). Prior to purchasing the VIP ticket, kindly get in touch with Eventpop to get upgrade approval first:

Live Chat: eventpop.me
E-mail: pop@eventpop.me
Line: @eventpop
Call Center: +66-62-5932224

What is the refund policy?

All sales are final. No refund will be given for any circumstances.

Can I transfer my tickets to someone else?

If you are unable to attend and wish to transfer your pass to another individual, you have the option to modify the name during the pre-registration process. Please be aware that name changes can be made only once.

Reselling tickets is permitted. However, according to WPBKK’s terms of sale, tickets must not be resold at prices exceeding their face value. If you encounter any listings above the face value, kindly report them to info@cloud9.co.th, as they may be subject to cancellation.

What is the best time to arrive to the parties? 

To ensure a smoother experience, we highly recommend arriving early to avoid queues. For night parties, doors open at 7:30pm, and we STRONGLY advise arriving by 9pm. Please note that no outside food, drinks, or chewing gums will be permitted through the security checkpoints (mints are ok). Please refer to the list of prohibited/acceptable items below. Upon entry, a thorough search will be conducted, including all items in your pockets, purses, and bags. Event security retains the right to deny entry to anyone.

What items are prohibited, what are acceptable?

Prohibited Items
NO weapons (including pocket knives, pepper spray, etc.)
NO drugs or illegal substances
NO flammable items
NO chewing gum
NO lighters & matches (must be surrendered at security for retrieval when going to designated smoking area)
NO laser pointers
NO large chains or spiked jewelries
NO stickers, flyers, banners or posters
NO large purses or bags (exceeding 10″ x 10″)
NO outside food or beverages (including alcohol)
NO professional recording equipment – photo, video, or audio (no detachable lenses, tripods, large zooms, or commercial use rigs)
NO inappropriate behavior, including indecent & sexual acts (will result in immediate ejection from event)

Acceptable Items
OK small bags, single-compartment backpacks, and purses (maximum size 10″ x 10″)
OK breath mints
OK fanny packs
OK non-professional flash/still cameras
OK cell phones
OK earplugs
OK glowsticks
OK glowing/illuminated costumes or jewelry

Will you offer bag / coat check at any events?

A bag deposit station will be provided at all events. However, please note that there won’t be a private changing area. If you prefer not to arrive in your party attire, consider wearing your outfit underneath, with a removable top layer. Please keep in mind that we are not liable for any lost or stolen items, so it’s advisable to keep your valuable possessions with you. Kindly be aware that all bags are subject to content inspection. The cost is 100 THB (cash only).

What should I wear / not to wear to the party?

We encourage guests to embrace their creativity and dress according to the party’s theme. However, please refrain from wearing attire that exposes your genital or buttock areas, as this is against the law in Thailand. Wearing sheer underwear or a jock strap without accompanying shorts or pants is also prohibited.

During the White Party Main Event, your outfit should consist of 80% white. If you intend to remove your shirt, your bottom attire must still be white.

Remember to always wear both a shirt and pants in public areas to avoid potential fines from authorities.

What should I do if I require medical assistance at the party?

There will be a prominently designated Medical Station on-site. Our licensed medical team is dedicated to delivering appropriate care, ensuring you can continue enjoying the festival. On-site medical services provided by our team are both confidential and free of charge. Don’t hesitate to seek their assistance if needed.

Are there designated smoking areas at the events?

We have designated a smoking area outside the event hall. We kindly ask you to restrict smoking to this designated space. We understand that this arrangement might be slightly inconvenient, but it’s important to note that smoking within indoor spaces is illegal in Thailand and strictly enforced by the venue. Non-compliance could result in substantial fines to the event organizer and jeopardize future venue usage.

Anyone found smoking within the event hall or in restrooms will be immediately escorted out of the event, their wristband will be invalidated, and no refunds will be provided. This policy applies without exceptions or prior warnings. We emphasize that the repercussions far outweigh any momentary convenience. We kindly request that you utilize the designated smoking area for smoking.

What is the best way to arrive at the parties?

If you plan to consume alcohol, we advise festival attendees to utilize taxis, tuk-tuks, or the BTS skytrain to get to the venue. Please be aware that the last train operates until around midnight, and the first BTS service commences at 6am.

CentralwOrld offers parking spaces. Be sure to validate your parking ticket at the Box Office to avoid any charges. Please DO NOT DRINK & DRIVE!

How can I request the removal of my photo from the WPBKK website, social media pages, or advertisements?

By purchasing tickets, attendees grant permission for their images and videos captured during the events to be used for White Party Bangkok’s promotional, informational, or commercial purposes. To discuss the removal of a specific image or advertisement with a WPBKK representative, please reach out to info@cloud9.co.th.

Are you seeking photographers, video bloggers, or influencers?

We are constantly searching for innovative individuals eager to lend their time and skills to enhance the event’s success. For inquiries concerning photography, filming, media involvement, or social media collaborations, please reach out to us at info@cloud9.co.th

How can I participate as a sponsor?

The success of White Party Bangkok is fueled by the generous contributions of our sponsors and partners. While most sponsorships are finalized 4-5 months prior to the event, we make every effort to accommodate last-minute requests. To delve into the advantages of supporting White Party Bangkok and explore the array of tailored sponsorship packages available, please get in touch with us at info@cloud9.co.th

How can I join the WPBKK dance team?

To be part of the WPBKK dance team, kindly submit your details, dancing videos, and photos to info@cloud9.co.th for consideration.

 

DISCLAIMER
While the information provided in this document is believed to be accurate at the time of its creation, it is subject to potential changes. For the most up-to-date event information, please consult the event website and our social media channels on the day of the event. ENJOY THE FESTIVAL!